Parent Portal

Gym Policies

 



Gym Floor & Viewing Policies

Floor Access & Parent Guidelines

  • A signed waiver must be on file before anyone may enter the gym floor.
  • Parents are not allowed past the black gate — only team athletes and Gold Coast staff may go through.
  • Exception: Parents are welcome on the floor during Moms, Pops & Tots classes!
  • Restrooms are in the back — please walk around to the back door. Do not walk across the gym floor unless it is an emergency.
  • When going to the back, you may not watch from inside the back gate or use the ninja equipment. You are welcome to sit on the back patio.
  • If you are asked multiple times to step off the floor, you may be asked to leave the facility.
  • Please keep children off the floor when it is not their class time — it is a safety hazard and a distraction.
  • Please refrain from talking or yelling over the gate to minimize class disruptions.
  • For safety reasons, sitting on the viewing room gates is not permitted.

 

Waivers & Important Policies

Release of Liability

By participating in Gymnastics or Ninja Quest, you acknowledge the risks involved, including serious bodily injury, permanent disability, paralysis, and death. You agree to release Gold Coast Gymnastics and Ninja Warriors from all liability, claims, demands, losses, or damages caused by negligence or otherwise.

Right to Dismiss

Gold Coast Gymnastics reserves the right to dismiss any athlete whose conduct or influence is deemed unsatisfactory without a refund.

Medical Emergencies

In case of a medical emergency, Gold Coast Gymnastics is authorized to hospitalize and secure proper treatment for the injured athlete.

Photo Release

By participating in Gold Coast Gymnastics and Ninja Warrior programs, you authorize the use of photographs and videos taken of you and/or your children for promotional purposes, including in printed publications, websites, and training materials.

Enrollment & Payment Policies

How Your Class Credits & Bookings Work

When you purchase a monthly membership, you receive class credits for that month. For example, a Kindergym membership gives you 4 Kindergym class credits to use throughout the month. You can book any available class time that works for your schedule right through your Gymdesk member portal.

You can set your booking to recurring so your spot is automatically reserved the same day and time each week — easy and hands-free! And if a particular month has 5 weeks instead of 4, you will be able to book that 5th class too.

 

IMPORTANT: Class credits expire at the end of the month and do NOT roll over. Any unused credits are forfeited on the last day of the month — make sure you book and attend all of your classes before the month ends!

 

Free Trial Class

We are happy to offer a complimentary trial class as a gift to prospective families! Trial classes are offered at our discretion and are not guaranteed — we reserve the right to limit or decline requests at any time.

  • Trial classes are completely free — no charge to attend.
  • If you love it and enroll, the one-time $25 Family Membership fee applies at registration.
  • Trial classes are not available through charter school funds.

 

Your Gymdesk Member Portal

Gold Coast Gymnastics uses Gymdesk as our member management system. When you enroll, you will receive an invitation to set up your family’s member portal at goldcoastgymnastics.us. Through your portal you can:

  • View and manage your enrollment and class schedule.
  • Book, cancel, or set recurring class reservations.
  • Update your payment method and billing information.
  • Request make-up classes and track your attendance.
  • Submit cancellation requests and message our staff.
  • Message us directly. 

Tip: Save your portal link and keep your contact info up to date so you never miss an important update from us!

 

Charter School Families

We are proud to work with many charter school families! Please keep the following in mind:

  • Please indicate at enrollment if you are using charter school funds.
  • Charter school funds may be used for recreational classes only. Team classes require special prior approval.
  • Charter funds cannot be applied to pizza nights, summer camps, or special events.
  • A valid Purchase Order (PO) must be submitted before the start of each new billing month. If a PO is not received in time, your card on file will be charged with no refund.
  • You are responsible for any gym fees not covered by your charter. If your charter does not approve or reimburse a charge, that balance remains your responsibility.

 

Make-Up Classes

  • Make-ups must be used within the same calendar month as the absence.

 

Cancellation Policy

Cancellation requests must be submitted before the start of the next billing cycle.

Once the new month begins and your tuition has been charged on the 1st, that payment is non-refundable. You are enrolled and paid through the end of that month.

 

Payment

  • Monthly tuition is due on the 1st of each month and charged automatically through Gymdesk.
  • Payments not received by the 5th are considered late — a late fee will apply.
  • Please keep your payment method current in your Gymdesk portal to avoid any interruption.
  • Charter families: A valid PO must be on file before the 1st or your card on file will be charged with no refund.

 

Tardy Policy

We know life happens — we do our best to be flexible! However, the first 10 minutes of every class are dedicated to warm-up and safety, which are essential for your child.